Privacy policy

Briidge Solutions Ltd is committed to safeguarding your privacy and protecting your personal data. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information in compliance with the UK's General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website and services, you acknowledge and accept the practices outlined in this policy.

We collect and process personal information necessary for delivering our conveyancing platform services, including but not limited to:

• Personal identification details (e.g., name, address, phone number, email address)

• Financial information relevant to transactions (e.g., payment details, financial background)

• Details related to conveyancing transactions and property information

• Technical and usage data (e.g., IP addresses, device details, interaction history)

We process personal data based on the following lawful grounds:

• Consent: Explicit consent obtained from you for specific purposes

• Contractual Necessity: Processing required to fulfill contractual obligations related to our conveyancing services

• Legal Compliance: Fulfilling legal obligations under UK law

Legitimate Interests: Enhancing and improving our service offerings and user experience, where such interests do not override your rights.

Your personal data is essential to effectively provide and improve our conveyancing services, specifically:

• Facilitating and managing conveyancing transactions

• Communicating transaction updates and service information

• Providing comprehensive customer support

• Personalising your user experience and platform interaction

• Ensuring compliance with regulatory and legal obligations

• Improving our services through analysis and feedback

We share your personal information strictly with necessary third parties integral to your conveyancing transaction. These include conveyancers, mortgage brokers, regulatory authorities, and trusted service providers. We do not sell, lease, or trade your personal data with third-party marketers.

When transferring personal data outside the UK or the European Economic Area (EEA), we implement stringent measures to protect your data, including standard contractual clauses or other appropriate legal safeguards, ensuring a level of data protection equivalent to UK standards.

We retain personal data only for as long as necessary to achieve the purposes stated in this Privacy Policy or as required by applicable laws and regulatory obligations. After this period, personal data is securely deleted or anonymised.

We implement robust and industry-standard security practices to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our measures include encryption, secure servers, access controls, and regular security assessments.

Briidge Solutions Ltd employs carefully selected third-party providers for data storage, analytics, transaction processing, and other essential services. These providers are contractually required to follow strict data protection standards and are not permitted to use your personal data beyond our specified instructions. 

Our platform employs cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and provide personalised content. You have control over these preferences via your browser settings. For more details, refer to our separate Cookie Policy.

Under UK GDPR, you possess various rights concerning your personal data, including:

• Right to access your data

• Right to rectify inaccuracies

• Right to request data deletion

• Right to restrict or object to processing

• Right to data portability

• Right to withdraw consent previously provided

If you believe your data protection rights have been breached or you are dissatisfied with our handling of your personal data, you have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO), the UK’s data protection supervisory authority. 

We periodically review and may update this Privacy Policy to reflect changes in our practices, regulatory requirements, or operational needs. Any significant updates will be communicated clearly on our website, and we encourage regular review of this policy to stay informed.

For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us directly via the contact details provided on our website.